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How to Profit from Customer Satisfaction
In the past, contractors and vendors commonly thought of ICT quality as the achievement of good test results from their own perspective. Nowadays, good test results alone will not help you retain your existing customers, acquire new customers, or win-back lost customers. In this recording we will ex
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Managing a Virtual Team Series
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote managemen
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Technical Communication Series
Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed.
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