Education Search
How to Profit from Customer Satisfaction
In the past, contractors and vendors commonly thought of ICT quality as the achievement of good test results from their own perspective. Nowadays, good test results alone will not help you retain your existing customers, acquire new customers, or win-back lost customers. In this recording we will ex
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Managing a Virtual Team Series
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote managemen
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Introduction to OSHA
This introductory course outlines the history and mission of the Occupational Safety and Health Administration (OSHA) and why it is important to workers. It provides learners with a basic understanding of employee rights and employer responsibilities under OSHA and how to read OSHA standards. It als
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Technical Communication Series
Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed.
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Electrostatic Discharge Safety Training
This course will provide a basic understanding of static electricity and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions.
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Lockout and Tagout for Authorized Persons
This course provides information about the control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices, and the significance of lockout and tagout devices.
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Personal Protective Equipment (PPE)
This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is desig
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First Aid: Medical Emergencies and CPR
Medical emergencies can occur at any time but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. For this reason, it is important that you know the basic emergency techniques for recognizing and treati
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Fire & Explosion Hazard
This course identifies procedures and precautions to help reduce the risks of fire and explosion from chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. By learning how to protect yourself
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NFPA 1600 Disaster/Emergency Management
Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Dis
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NFPA 1600 Business Continuity Programs
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the re
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