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Careers at BICSI

BICSI is a professional association supporting the information and communications technology (ICT) community. ICT covers the spectrum of voice, data, electronic safety & security, project management and audio & video technologies. It encompasses the design, integration and installation of pathways, spaces, optical fiber- and copper-based distribution systems, wireless-based systems and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices. BICSI serves more than 23,000 ICT professionals through courses, conferences, publications and professional registration programs. Headquartered in Tampa, Florida, USA, BICSI membership spans nearly 100 countries.

BICSI is 60+ employees strong and offers comprehensive benefits that start from the first day of employment, a positive work environment featuring casual Fridays, charity outreach and a supportive team-centric culture.

BICSI's mission is to enhance the telecommunications industry by providing excellent education, promoting skill sharing, and assessing knowledge with professional registration programs.

Competitive salary and extraordinary benefits package that starts the first day of employment.

Open Positions

The following positions are currently openpositions at BICSI.

Training Delivery Specialist

The primary role for this position will be to serve as a remote/traveling Instructor delivering and teaching BICSI training programs. The secondary role is to serve as a subject matter expert in the field of ICT.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Serves as class trainer for remote classes and at BICSI HQ as needed
    • Practices excellence in teaching and instruction
    • Follows all association policies and procedures related to instructional activities
    • Follows BICSI approved curriculum when training in the classroom
    • Uses effective teaching and learning strategies to communicate subject matter to students
    • Maintains current knowledge of industry practices related to the delivery of instructor-lead, blended and facilitated online courses
    • Maintains knowledge of industry practices through engagement in academic, professional and technical development activities
    • Plans and organize instruction in ways to maximize student learning
    • Meets and assist students reasonable requests
    • Engages in academic, professional and technical updating activities
    • Represents BICSI in a positive and professional manner at all times
    • Supports and promotes BICSI programs and services
  • Serves as Subject Matter Expert
    • Works with Instructional Designers and Technical Editors as content experts; responds promptly to their requests
    • Responds to Member requests regarding technical information
    • Responds promptly to phone and email requests for information; internal and external requests
    • Adheres to and promotes BICSI’s position as it relates to standards, codes and technical practices
    • Maintains current knowledge of industry practices, procedures, codes, standards and operations
    • Review and analysis of internal and external subject matter and assigns appropriate continuing education credits in accordance with established policy and procedures
  • Serves as Quality Control Specialist
    • Performs audits of
      • Third Party ATF’s, ADTP’s, Labs and Classes
      • HQ Labs and Classes
    • Closely adheres to established policy and procedures for conducting audits
    • Prepare reports and recommended actions after conducting audits
    • Builds and maintains appropriate relationships with vendors
  • Other duties
    • Inventory control of classroom materials
    • Donation fund raising of discounted tools, equipment for classroom materials
    • Classroom upgrades/maintenance
    • Mobile classroom inventory, maintenance and upgrades
    • Assists with the T-3 (train the trainer) process & evaluations
  • As with all members of the PD Department, serves as a liaison and representative for member needs including, but not limited to, the following:
    • Responds promptly to miscellaneous member and nonmember inquires, via telephone, email or other such appropriate method
    • Maintains awareness of member needs/concerns
    • Evaluates and forwards member concerns to department management
  • Performs other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Bachelor’s Degree or equivalent experience required
  • Two years training and development experience required
  • ICT Technician Credential Required
  • RCDD Credential preferred or work experience that meets RCDD Credentialing Exam qualification requirements
  • Installation experience highly preferred
  • Prefer experience in not-for-profit environment
  • Low-voltage distribution design is a plus.
  • ASTD certification preferred

Computer Skills:
To perform this job successfully, and individual should have through knowledge of:

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Internet
  • Customer database systems

Supervisor Responsibilities:
None

Travel Requirements:
50% including: offsite teaching, BICSI conferences, third party training facility audits, and possible industry events. International travel may be required. Must have or be able to obtain a US passport for international travel.

Math Ability:
In addition to the basic math skills, the ability to perform the following math skills are required:

  • Area and geometrical calculations
  • Understanding and interpreting graphs
  • Calculating fractions and percents

Measurement requirements include understanding and conversion of metric and empirical numbers. The accurate recording and communication of measurements, calculations, and data are an integral part of the success of this position.

Work Environment:
This is largely a telecommuting position working out of a home office and the BICSI HQ offices. A large percentage of time will be spent traveling and teaching classes off site in hotel conference rooms and training facilities. Traveling will include visits to conduct quality audits, classroom maintenance and mobile classroom. The office work environment is a cubical atmosphere, where low to moderate noise or sound will be heard from or made by others sitting around you. It is usually pleasant with minimal loud disturbances.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand and demonstrate hands on tasks. The employee is required to stand and use hands to fingers, handle, or feel. The employee must occasionally lift, but primarily move and/or handle equipment or containers weighing up to 150 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus and interpret colors accurately. Aural abilities required include ability to hear individuals on the phone and speaking face to face.

If you are interested in being on the forefront of the information and communications technology industry and directly impacting the technology and education that drives it, please send your resume, cover letter and salary requirements to:
Joy Andis, Director of Human Resources
Email: resumes@bicsi.org
Mail: Joy Andis, Director of Human Resources | 8610 Hidden River Parkway | Tampa, FL 33637

Competitive salary and extraordinary benefits package that starts the first day of employment.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled EEO IS THE LAW

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Instructional Designer/LMS Coordinator

The Instructional Designer/LMS Coordinator will work as an integral part of a collaborative instructional development team responsible for the assessment, design, development, and evaluation of the Association’s education and training programs. The person in this role will also be responsible for management of the team’s core learning management system (LMS) responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Lead the planning, analysis, design, development, deployment and evaluation of learning materials:
    • Develop instructional design plans for training programs, including determining project goals, defining objectives, and clarifying content structure within the constraints of the project.
    • Analyze content, target audience, job tasks, and learner environment to identify appropriate instructional strategies and define learning objectives.
    • Gather and analyze input of Subject Matter Experts (SME’s) to develop and modify instructional material.
    • Identify user needs, analyze and logically organize complex technical information, and transform complex bodies of information into professionally designed, engaging and effective programs.
    • Create and establish curriculum development and deployment timelines.
    • Work within budgets developed for programs/products.
  • Design and develop course content that meet the needs of adult learners in a face to face and online training environment.
    • Develop interactive training materials that include sound instructional design methodology including presentations, instructor and participant guides, classroom activities, practice exercises, and handouts.
    • Develop sound Level 2 assessments for ILT and E-Learning courses.
    • Design interactive web-based training materials that include sound instructional design methodology, appropriate training strategies, and participant activities for adult learners.
    • Format, and develop new web-based training modules.
    • Build strong relationships with BICSI Subject Matter Experts
  • Conduct reviews of deliverables for instructional quality and soundness.
    • Attend program pilots (Alphas, Betas and preview courses) for developed content.
    • Analyze Level 1 and Level 2 data to determine changes that may be necessary to course content.
  • Perform day-to-day administration and maintenance of the LMS.
    • Serve as subject matter expert regarding LMS administration by developing a deep understanding of all components, features and functions of the LMS and by keeping up to date with industry best practices.
    • Enforce standards developed by the team for content delivery through the LMS and suggest improvements to keep pace with the changing of business needs.
    • Manage lifecycle of courses, including but not limited to; creating courses and enrolling users; troubleshooting customer inquiries regarding BICSI Connect content, ensure proper close-out of ILT courses
  • Serves as a liaison and representative for Association needs, as expected from all members of the Professional Development Department including, but not limited to, the following:
    • Responds promptly to miscellaneous member and nonmember inquires via telephone, email or other such appropriate methods.
    • Maintains awareness of member needs/concerns.
    • Addresses needs and concerns either personally or by appropriate referral.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Masters degree in Instructional Design or related field or equivalent experience required. —or— Bachelors Degree and two (2) years of experience in the analysis, design, development, and evaluation; a combination of instructor led, self-study or Web-based instruction or equivalent experience required.
  • 1+ year experience working with an LMS that involved uploading SCORM/AICC packages, UAT testing and troubleshooting
  • Preferred, but not required:
    • Instructional design experience in the telecommunications/information technology systems services industry.
    • Membership in a professional learning association (ASTD, ISPI, eLearning Guild, etc.)

Computer Skills: Through knowledge of:

  • Word
  • Excel
  • Outlook
  • Internet
  • Flash
  • Articulate Presenter
  • Articulate Storyline
  • Photoshop
  • Adobe Connect
  • Lectora

Math Ability: In addition to the basic math skills, the ability to perform the following math skills is required:

  • Geometrical calculations
  • Understanding and interpreting graphs
  • Cost/benefit analysis; budget development strategies

Supervisor Responsibilities: None

Travel: 0-5% Must have or be able to obtain a U.S. passport for international travel if needed.

Work Environment: The work environment is a cubical atmosphere, where low to moderate noise or sound will be heard from or made by others sitting around you. It is usually pleasant with minimal loud disturbances.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit for extended periods of time while working with computer, phone and written tools. The employee must occasionally lift 25 pounds and carry up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus as well recognize colors.

If you are interested in being on the forefront of the information and communications technology industry and directly impacting the technology and education that drives it, please send your resume, cover letter and salary requirements to:
Joy Andis, Director of Human Resources
Email: resumes@bicsi.org
Mail: Joy Andis, Director of Human Resources | 8610 Hidden River Parkway | Tampa, FL 33637

Competitive salary and extraordinary benefits package that starts the first day of employment.

Must be willing to relocate to Tampa, Florida AND work out of our HQ location at 8610 Hidden River Parkway, Tampa, FL 33637

NO Telecommuting Available

Equal Opportunity Employer Minorities/Women/Veterans/Disabled EEO IS THE LAW

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Provider Services Administrator

The Provider Services Administrator is responsible for the administering all services associated with Continuing Education Credit Processing and Authorized Training Providers (ATF & ADTPs). The Provide Services Administrator is responsible for the administration of the BICSI Tampa Classroom Training facilities, and all mobile classroom installation resources.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversees administrative functions supporting Provider Services to fulfill business initiatives including, but not limited to the following: Continuing Education Application Processing ·
  • Manages efficient processing of CECs for Corporate and Industry courses, as well as BICSI Breakfast Clubs, BICSI Region Meetings, and Global courses.
  • Maintains CEC Application log and report monthly on total applications received and processed.
  • Manages efficient processing of department invoices, check requests, and credit card transaction forms
  • Develops and maintains desirable working relationships with CEC event contacts and course providers.
  • BICSI Authorized Provider Support
    • Monitor and manage responses to Provider Services Mailbox
    • Forward interest package to companies soliciting information around BICSI Authorized Provider Programs.
    • Working with the Manager, Provider Services, in sending Welcome and Onboarding communications to all new ATF and ADTPs
    • Maintain current files and list of active and inactive authorized providers
    • Prepare and send renewal notifications to all BICSI Authorized Providers as required.
    • Monitor receipt of renewals, prepare invoicing, track payment, and send renewal confirmation notifications upon renewal
    • Alert Manager, Provider Services of non-renewing or non-responsive authorized providers
    • Registers ATFs and ADTPs students in association management tool for attendance and produces certificates as required
    • Maintain current file and list of active and inactive Certified Trainers
    • Monitor and send Certified Trainer re-certification notifications
    • Monitor receipt of Certified Trainer re-certifications, and send re-certification confirmations
    • Alert Manager, Provider Services of non-responsive or Certified Trainers who have not renewed within the specified timeframe
  • BICSI Tampa Classroom Facilities
    • Maintains daily coffee preparation, lunchcoordination and orderliness of the student break area
    • Negotiate and coordinate with selected vendor(s) on delivery of lunch services for all Tampa classes
    • Establish and maintain strong local vendor relationships (hotel, catering services) to negotiate and secure services on behalf of BICSI
  • Installation Training Resources
    • Negotiate, maintain truck storage facility agreements
    • Monitors the operation and maintenance of BICSI vehicles. Works closely with BICSI staff and vehicle operators to facilitate repairs and proper maintenance of BICSI vehicles as needed
    • When required, make the necessary arrangement to support the deployment of International Mobile Installation Kit
    • As with all members of the Professional Development Department, serves as a liaison and representative for member needs including, but not limited to, the following:
    • Responds promptly to miscellaneous member and nonmember inquiries via telephone, email or other communication methods
    • Maintains awareness of departmental and membership needs/concerns
    • Evaluates and forwards member concerns to appropriate departmental managers
    • Performs other duties as assigned.

Education/Experience: High school degree and 4-5 years professional administration experience required.

Skills: To perform this job successfully, and individual should have through knowledge of Word, Excel, PowerPoint, Outlook, Internet and customer database systems. Fluent in English (reading, writing and speaking) required. Fluency in Spanish (reading, writing and speaking) is highly desirable. Ability to calculate figures and amounts such as discounts and percentages.

Supervisor Responsibilities: None

Travel Requirements: None

Work Environment: The work environment is a cubical atmosphere, where low to moderate noise or sound will be heard from or made by others sitting around you.It is usually pleasant with minimal loud disturbances.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit.The employee is occasionally required to stand and use hands to finger, handle, or feel.The employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Aural abilities required include ability to hear individuals on the phone and speaking face to face.

If you are interested in being on the forefront of the information and communications technology industry and directly impacting the technology and education that drives it, please send your resume, cover letter and salary requirements to:
Joy Andis, Director of Human Resources
Email: resumes@bicsi.org
Mail: Joy Andis, Director of Human Resources | 8610 Hidden River Parkway | Tampa, FL 33637

Competitive salary and extraordinary benefits package that starts the first day of employment.

Must be willing to relocate to Tampa, Florida AND work out of our HQ location at 8610 Hidden River Parkway, Tampa, FL 33637

NO Telecommuting Available

Equal Opportunity Employer Minorities/Women/Veterans/Disabled EEO IS THE LAW

 

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