Interpreting Stakeholder Needs: Managing and Engaging Stakeholders

COURSE DESCRIPTION

Effective stakeholder engagement techniques help to ensure successful projects. Discover how important stakeholders are in a project, the processes involved in stakeholder management, and how projects can have different types of stakeholders including internal and external, in this 13-video course. Begin by defining stakeholders, recognizing their importance in a project. Then move on to examining key processes involved in stakeholder management to ensure project success. You will learn to compare internal and external stakeholders in a project, the influencers, and recognize how different stakeholders can exert different influences on a project. Explore different types of stakeholder needs; key techniques used for collecting stakeholder requirements; and techniques for asking probing questions to ensure clarity on stakeholder, customer, or team needs. Discover commonly used tools to document stakeholder requirements, and the tools to ensure effective communication with stakeholders. Learn to recognize ways to effectively handle difficult stakeholders. Finally, learners examine common mistakes to avoid when engaging stakeholders.

Why should you attend?

Learn the key processes involved in managing stakeholders for project success.

What to expect?

Technical Requirements

All BICSI CONNECT courses require an internet-capable device and internet connection.

Java software; Windows 7 or 8; Mac OSx10.6+; Android 4.1 or later; Apple 10S 6.x, 7.x; IE 10 or later; Firefox 21 or later; Chrome 29 or later; Safari 5.1.8 or later; sound card with speakers/headphones for audio (audio not available for all courses); pop-up blockers disabled.

Who should attend?

This course is ideal for anyone who performs a project management role on an ICT project.

What will I learn?

After this course you will be able to:

• Recognize the importance of stakeholders in a project
• Compare internal and external stakeholders of a project
• Recognize how different stakeholders can exert different influences on the project
• Describe the different types of stakeholder needs
• Describe key techniques used for collecting stakeholder requirements
• Recognize the technique of asking probing questions to get clarity on stakeholder requirements
• Describe the commonly used tools to document requirements
• Describe the commonly used tools to effectively communicate with stakeholders
• Recognize the ways to effectively handle difficult stakeholders
• Identify common mistakes to avoid when engaging stakeholders

How long is this course?

1.2-hour self-paced course with 90 days from the date of purchase to complete

Can I earn credit?

Earn 1 Continuing Education Credit (CEC) upon successfully completing this program

What is the cancellation policy?

All BICSI CONNECT courses are nonrefundable and nontransferable.