Submission of a registration online, by phone, or by email constitutes an official registration and intent to attend the conference. Invoices are payable upon receipt, and full payment must be received in order to gain entry to the conference. Please note that payments must be charged to Visa, MasterCard, American Express, or Discover, or paid by check. Purchase orders are also accepted.

You agree that, in the unlikely event that BICSI cannot resolve a payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact BICSI Customer Service at bicsi@bicsi.org or 800.242.7405 (USA and Canada toll-free) or +1 813.979.1991.

Please remember the conference fees do not include BICSI membership fees. If you have any question regarding BICSI membership fees, please contact the BICSI Membership & Volunteer Services department at membership@bicsi.org.

Registration confirmations are automatically generated and sent to the primary email address on your profile. If you did not receive your confirmation, please contact bicsiwinter@bicsi.org or 800.242.7405 (USA and Canada toll-free) or +1 813.769.1841.

If circumstances change and you need to change your in-person conference registration to a virtual registration or vice versa, please contact our BICSI Meeting Services department via email at bicsiwinter@bicsi.org to request the change.

If cancellation of your conference registration is necessary, you may cancel your registration by providing written notice to the BICSI Meeting Services department at bicsiwinter@bicsi.org. Our attendee cancellation policy is outlined below.

Conference registrations will be refunded if you notify BICSI of your cancellation in writing on or before 11:59 p.m. Eastern time, Monday, Jan. 18, 2027. A $99 fee may apply to any such cancellation.

Pre-conference Masterclass registrations will be refundable if you notify BICSI of your cancellation in writing on or before 11:59 p.m. Eastern time, Monday, Jan. 18, 2027. A $20 fee may apply to any such cancellation. Those who registered for a Pre-Conference Masterclass and cancel after 11:59 p.m. Eastern time, Monday, Jan. 18, 2027 or who do not attend the masterclass are responsible for the entire masterclass registration fee. Substitution requests must be received by 3 p.m. Eastern time on Thursday, Feb. 11, 2027.

There will be no refunds given for any cancellations received after 11:59 p.m. Eastern time, Monday, Jan. 18, 2027. This can include, but is not limited to, failure to attend the conference and/or masterclass because of illness, alteration, or rescheduling of the conference by BICSI, or due to events beyond the parties' reasonable control, such as travel problems, natural disaster or weather emergency, civil unrest, epidemic, public health emergency (declared or undeclared), or an act of terrorism. For cancellations, received after the cutoff date with a balance due, the registration amount remains due in full.

Conference refunds approved by BICSI will be issued within 30 business days. All refunds will be issued back to the original payment form.

Please remember that canceling your conference registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations.

Substitution of registrations for the conference and Pre-Conference Masterclasses may be made at any time up until 3 p.m. Eastern time on Thursday, Feb. 11, 2027. The substitute registrant will be responsible for any difference in registration cost due to member, nonmember, or SIMS registrant status.

BICSI credential holders with a full conference registration will earn continuing education credits needed for certification renewal. Attendees at the in-person event are required to check in at the registration desk to pick up their credentials in order to receive the CECs awarded for the conference.

For the virtual full conference registration, the Attendee must log in to the virtual platform and view at least 10 session recordings in order to receive the CECs awarded for the conference.

Exhibit Hall-only registrants do not qualify for CECs.

BICSI reserves the right to cancel, alter, or reschedule the conference for any reason, including because BICSI determines in its sole discretion that the conference cannot be held as planned.

For these reasons, registrants are advised against making nonrefundable travel arrangements. Should you purchase nonrefundable airline tickets or make nonrefundable hotel reservations, you do so at your own risk.

Should BICSI cancel, alter, or reschedule some or all of the in-person portion of the conference for any reason, your conference fees will not be refunded unless you are not interested in the virtual program. As part of registration, most attendees are automatically registered for and will be provided with access to the ICT Direct Winter 2027 virtual platform, which includes access to recorded general and concurrent sessions. Further, conference fees (including any optional events) may be converted to a credit. If applicable, this credit may be applied to BICSI Beyond 2027 or BICSI Winter 2028.

For the purposes of these Terms, the term "contact information" means attendees' names, company names, job titles, addresses, email addresses, and phone numbers. By registering, attending, and/or participating in the conference, you agree that BICSI may provide your contact information to select sponsors and exhibitors as stated in our Privacy Policy.

By completing the registration process and acknowledging these Terms and Conditions, you are providing your consent to receive emails and other mailings from BICSI related to the conference in order to facilitate your participation. Specifically, you are providing your consent to allow BICSI to use your contact information to facilitate access to conference programming, BICSI virtual platforms, and related events, including conference content, and optional Pre-Conference Masterclasses.

BICSI uses badge scanning for in-person attendance. BICSI may share your registration contact information as described below and may use this information to determine session attendance, manage session capacity, and enforce session restrictions. The scanning of your badge is your consent to having your registration contact information and other identifying information you provided to BICSI shared with conference producers, exhibitors, sponsors, partners, and within the BICSI organization. Please be aware that exhibitor and sponsor scanning of attendee badges is optional, and you may refuse to have your badge scanned at booths as well as at the entrance to exhibitor sessions and functions without penalty; you acknowledge that if you do not permit sharing of your contact information in this context, you may not be able to attend certain sessions or functions.

By completing the registration process and acknowledging these Terms and Conditions, you acknowledge and agree that BICSI will be offering certain virtual content via one or more virtual platforms. Depending on the platform(s) BICSI deploys, access to the virtual content may be through an app you need to download to your device(s). BICSI will provide login credentials to you via email prior to the first session. Additionally, our virtual event platform will support features equivalent to scanning your badge at an in-person event. Like badge-scanning, BICSI will interpret certain actions you take in the event as a positive opt-in to sharing your contact information, including a specific sponsor or exhibitor receiving information about you.

The safety and health of our members, credential holders, attendees, exhibitors, vendors, and staff is of the highest priority, and we are actively monitoring the guidelines and recommendations from the government agencies as well as the Orange County Convetion Center to ensure the safety of everyone involved. We will provide updates surrounding BICSI Winter 2027 as they become available.

Be sure to take note of BICSI's Know Before You Go email prior to traveling. This will contain the latest updates and information about what is expected on site. You should also ensure that you have reviewed any advisories or restrictions that may be in place for travel to the United States and for travel to Orlando.

Prior to purchasing a ticket for and attending BICSI Winter 2027, please ensure you have read the latest CDC Guidelines for Prevention.

Please be advised that travel and attendance at in-person events involve the risk of contracting communicable diseases. By registering for BICSI Winter 2027, you agree to comply with all safety protocols announced by BICSI or the facility. You also agree to waive and hold BICSI harmless from any liability or expenses arising from the contraction or spread of communicable disease at the BICSI event.

It is BICSI's goal to provide a welcoming environment for all participants at its events, in-person or virtual. All BICSI members and credential holders must act in accordance with the BICSI Code of Ethics and Professional Obligations. All attendees are required to engage in professional conduct at all times and to treat every other attendee with courtesy and respect. Any attendee failing to follow this rule may be subject to removal from the event and other discipline at the discretion of BICSI.

The conference is a private event, and weapons are strictly prohibited. Attendees are forbidden from carrying weapons of any kind, including concealed or displayed firearms or knives onto the premises of the conference. BICSI reserves the right, in its sole discretion, without refund, to deactivate and/or revoke the conference credentials of attendees who violate this policy. By registering for the conference, you agree to comply with this policy, regardless of any signage located on the premises of the conference.

No solicitation is permitted except by exhibitors within the confinement of their booths. BICSI reserves the right to escort any individual from the conference who is reported to be soliciting and who is not a BICSI exhibitor.

For security reasons, badge-swapping or sharing of access credentials is not permitted. Anyone found wearing a badge that does not match that person's identification or using another person's access credentials for the in-person conference will be evicted from the conference without a refund, and that person's registration will be canceled. Additionally, anyone sharing their access information or login credentials in connection with any component of the BICSI virtual content will be restricted from future access to the event, and that person's registration will be canceled.

A conference badge allows an attendee entry to the overall conference but cannot guarantee admission to every session or meeting area. Admission is subject to venue capacity and other requirements.

If there is a situation that looks concerning or could be dangerous, notify conference organizers on site in a prompt manner or email us at bicsiwinter@bicsi.org. In the event of an emergency situation, please contact local authorities immediately.

BICSI reserves the right to, at its sole discretion, revoke the credentials of attendees whose conduct is in violation of these Terms and Conditions or is otherwise deemed inappropriate, harrassing, offensive, or in a prurient manner, and to do so without warning or a refund. This may also result in prohibition from registering or attending future conferences and the loss of BICSI Credentials or Membership. 

By registering for BICSI Winter 2027, you agree to these Terms and Conditions. Failure to comply with any of the above may result in registration cancellation without refund. BICSI reserves the right to expel anyone from the conference who does not comply with these Terms and Conditions.

The dress code at the conference is business casual. You are required to adhere to this dress code during all conference activities, including, but not limited to, live video chat.

By registering, attending, and/or participating in BICSI conferences and events, you consent to and grant to BICSI the unrestricted, perpetual, worldwide, royalty-free, and transferable right and license to use and to distribute (both now and in the future) your image and/or voice in photographs, videotapes, electronic reproductions, and audiotapes (both live and on demand) of BICSI conferences and events.

You shall not photograph or make audio or video recordings of any portion of BICSI conferences and events without the prior written consent of BICSI.

You acknowledge that your use of technology during the virtual conference is not guaranteed. BICSI and its vendors will use their best efforts to communicate with attendees regarding camera use on devices and computers, mobile app capabilities on iOS and Android, audio settings and headset use, and stylus use in the virtual event platform.

In no event shall BICSI be held liable for interruptions to internet access, power access, video camera access, or audio capabilities, nor for any similar interruptions to the virtual event platform for the duration of the posted BICSI website.