BICSI Course Cancellation Policy

BICSI Course Cancellations

Occasionally, BICSI may have to cancel a class. In the event that BICSI cancels a class, all class attendees will be notified by email. Attendees will have the option of moving to a future class at a different location or receiving a full refund of class registration fees.  

BICSI recommends that students do not make non-refundable travel plans until 30 days prior to scheduled start date.

BICSI will attempt to make all class cancellation/rescheduling decisions no later than 30 days prior to the scheduled start date of the class. If a class is cancelled by BICSI within 30 days of the scheduled start date, BICSI will reimburse the student for any change fees (hotel and airfare) resulting from the need to reschedule travel arrangements. Proof of incurred expenses must be provided to receive the reimbursement. 

If BICSI cancels a class more than 30 days prior to the scheduled start date, BICSI is unable to provide refunds or cover any expenses relating to travel, including but not limited to hotel and airfare. 

If you have any questions about your class, please contact BICSI at 800.242.7405 (USA and Canada toll-free) or +1 813.979.1991, or email bicsi@bicsi.org.

Effective Date: June 26, 2014

Student Cancellations

BICSI understands your busy schedule and knows that, from time to time, you may need to cancel and withdraw your attendance in a class. Class registration fees are refundable if a written cancellation request is received by BICSI no later than 11 business days prior to the first day of class. All subsequent cancellation requests will be subject to a cancellation fee of 25% of the class registration fee. Any cancellation request received within 11 business days prior to the first day of class will be subject to a late cancellation fee of 25% of the class registration fee.

Cancellation requests must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.

Transfers

BICSI will allow one transfer without penalty if a written request is received no later than 11 business days prior to the first day of class. All subsequent transfer requests received no later than 11 business days prior to the first day of class will be subject to a $100 transfer fee. All transfer requests received within 11 business days prior to the first day of class will be subject to a transfer fee of $250.00.

Transfer requests must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.

No-Shows

Those who do not cancel before the first business day of class and do not show up for class are considered no-shows. A refund is not available for those who are considered no-shows. Additionally, continuing education credits (CECs) are not issued if the student is a no-show or does not complete the class. BICSI is unable to accommodate transfers to an alternate class or location for those considered no-shows.

Substitutions

Substitution requests must be received no later than 2 business days prior to the first day of class. Requests to substitute one student for another must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.

GSA

Those receiving GSA pricing should review the terms and conditions of the GSA Contract for cancellations.