Effective Stakeholder Communications
COURSE DESCRIPTION
To earn the support and trust of stakeholders, you need to continuously and effectively communicate how your role in providing technology resources helps your stakeholders realize their own objectives.
In this course, you will learn how to identify your stakeholders, how to choose the right channels with which to communicate with your stakeholders, how to hone your stakeholder message, how to establish trust with your stakeholders through difficult communications, and how to engage your stakeholders through storytelling.
This course is presented in two modules:
- Effective Stakeholder Communications for IT Professionals
- Communicating with Confidence
Why you should attend?
Learn how to communicate effectively with stakeholders.
What to expect?
Technical Requirements
All BICSI CONNECT courses require an Internet-capable device and Internet connection.
Java software; Windows 7 or 8; Mac OSx10.6+; Android 4.1 or later; Apple 10S 6.x, 7.x; IE 10 or later; Firefox 21 or later; Chrome 29 or later; Safari 5.1.8 or later; sound card with speakers/headphones for audio (audio not available for all courses); pop-up blockers disabled.
Who should attend?
This course is intended for ICT professionals who perform a project management role.
What will I learn?
After this course, you should be able to identify:
- Three classifications of communication methods
- Best practices for honing your stakeholder message
- Steps in crafting and delivering difficult communications
- Techniques for developing a story
- Techniques for overcoming nervousness about speaking in front of others
- Ways to use body language to communicate confidently and effectively
How long is this course?
One-hour self-paced course with 90 days from the date of purchase to complete.
Can I earn credit?
Earn 1 Continuing Education Credit (CEC) upon successfully completing this program.
What is the cancellation policy?
All BICSI CONNECT courses are nonrefundable and nontransferable.