Education

BICSI Cancellation Policies: Ensuring Clarity

General Policies on Orders and Purchases

Every purchase made supports BICSI’s mission of advancing the information and communications technology (ICT) profession for it’s more than 26,000 members and credential holders around the world. Therefore, BICSI will make every effort to take care of Members, Credential Holders, and ICT Professionals requesting a change to orders purchased within the last 30 days in accordance with the policies set forth below.

While we stand behind our goods and services and want every ICT professional to be satisfied with their purchase, we understand that there may be extenuating circumstances that require ICT professionals to make changes to their orders or request a refund. Any requests for exceptions to these policies must be submitted to the Customer Care Department in writing at bicsi@bicsi.org no later than 30 days after purchase and will be reviewed on a case-by-case basis with a decision made within 10 business days.

Below is a complete list of all BICSI policies and procedures by product or service. Please note that some products and/or services require your request for cancellation, transfer, substitution, and/or refund be submitted in writing via a specific email and/or fax.

If you do not find the answers you need or still have questions about the policies below, you can call to speak with a Customer Care agent at +1 813.979.1991 or 800.242.7405 (USA & Canada toll-free) Monday to Friday 8AM to 5PM Eastern or email us at bicsi@bicsi.org. We will respond to all emails within 72 business hours.

BICSI Conferences & Exhibitions

Winter or Fall Conference Cancellations

If cancellation of your conference registration is necessary, you may cancel your registration by providing written notice to the BICSI Meeting Services department at ConferenceDept@bicsi.org. Please note: Cancellation fees and/or forfeiture of full funds may occur depending on date of cancellation. Please check each conference website for detailed information and specific cancellation cutoff dates.

No refunds will be given for any cancellations received after the cutoff date. This can include, but is not limited to, failure to attend the conference and/or masterclass because of illness, alteration or rescheduling of the Conference by BICSI, or due to events beyond the parties’ reasonable control, such as travel problems, natural disaster or weather emergency, civil unrest, epidemic, public health emergency (declared or undeclared), or an act of terrorism. For cancellations received after the cutoff date with a balance due, the registration amount remains due in full.

Conference refunds approved by BICSI will be issued within 30 business days. All refunds will be issued back to the original payment form.

**Please remember that cancelling your conference registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for cancelling their own hotel and travel reservations.

Virtual ICT Forum Cancellations

If cancellation of your registration is necessary, you may cancel your registration by providing written notice to the BICSI Meeting Services department at ConferenceDept@bicsi.org prior to 48 hours of the start of the virtual ICT Forum. Cancellations received after the cutoff date are non-refundable.

BICSI Endorsed Event Cancellations

Please refer to individual conference websites and conference cancellation policies for any BICSI event or BICSI Endorsed Event.

BICSICONNECT Online Self-Paced Courses

All BICSI CONNECT courses are nonrefundable and nontransferable. If you require an extension of time to complete your course, please email bicsi@bicsi.org before your course expires to make your request.

Certification Exam Application Fees

All certification exam application fees are nonrefundable and nontransferable.

GSA Priced Items

Those receiving GSA pricing on Virtual or Instructor-Led Courses should review the terms and conditions of the GSA Contract for cancellations.

	11 days or greater	< 11 Days
Cancellations	First request Refundable Subsequent request subject to 25% of class registration cancellation fee	25% of class registration
Transfers	First request without penalty Subsequent transfers charged $100 transfer fee	$250 transfer fee

Individual and Corporate Memberships

Memberships are non-refundable or transferrable.

Publications (Manuals & Standards)

Print Publications

An ICT professional who purchased a printed copy of the wrong publication or edition can send it back for a refund or exchange ONLY if BICSI has been contacted within 30 days of the date of purchase and the publication is unopened. The manual must be received within 45 days from the date of purchase. The ICT professional will be responsible for the price difference, if any.

Digital Publications

If you purchased a copy of the wrong digital publication or edition, you can request a refund or exchange ONLY if BICSI has been contacted within 30 days of the date of purchase AND the publication has not been accessed.

Upgrading to New Releases

If you purchased a digital publication and there is a new release within 30 days of purchase, you can contact Customer Care at bicsi@bicsi.org and request to be upgraded to the newer edition. Print versions are not exchangeable for newer editions released within 30 days of purchase unless the publication is unopened. You will be responsible for any difference in price, including shipping and taxes (if applicable).

Virtual and In-Person Instructor-Led Courses

Occasionally, BICSI may have to cancel a class. In the event that BICSI cancels a class, all class attendees will be notified by email. Attendees will have the option of moving to a future class at a different location or receiving a full refund of class registration fees.

BICSI recommends that students do not make non-refundable travel plans until 30 days prior to scheduled start date.

BICSI will attempt to make all class cancellation/rescheduling decisions no later than 30 days prior to the scheduled start date of the class. If a class is cancelled by BICSI within 30 days of the scheduled start date, BICSI will reimburse the student for any change fees (hotel and airfare) resulting from the need to reschedule travel arrangements. Proof of incurred expenses must be provided to receive the reimbursement.

If BICSI cancels a class more than 30 days prior to the scheduled start date, BICSI is unable to provide refunds or cover any expenses relating to travel, including but not limited to hotel and airfare.

If you have any questions about your class, please contact BICSI at 800.242.7405 (USA and Canada toll-free) or +1 813.979.1991, or email bicsi@bicsi.org.

Effective Date: June 26, 2014

Student Cancellations

BICSI understands your busy schedule and knows that, from time to time, you may need to cancel and withdraw your attendance in a class. Class registration fees are refundable if a written cancellation request is received by BICSI no later than 11 business days prior to the first day of class. All subsequent cancellation requests will be subject to a cancellation fee of 25% of the class registration fee. Any cancellation request received within 11 business days prior to the first day of class will be subject to a late cancellation fee of 25% of the class registration fee.

Cancellation requests must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.

Transfers

BICSI will allow one transfer without penalty if a written request is received no later than 11 business days prior to the first day of class. All subsequent transfer requests received no later than 11 business days prior to the first day of class will be subject to a $100 transfer fee. All transfer requests received within 11 business days prior to the first day of class will be subject to a transfer fee of $250.00.

Transfer requests must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.

No-Shows

Those who do not cancel before the first business day of class and do not show up for class are considered no-shows. A refund is not available for those who are considered no-shows. Additionally, continuing education credits (CECs) are not issued if the student is a no-show or does not complete the class. BICSI is unable to accommodate transfers to an alternate class or location for those considered no-shows.

Substitutions

Substitution requests must be received no later than 2 business days prior to the first day of class. Requests to substitute one student for another must be submitted in writing by email to bicsi@bicsi.org or by fax to +1 813.971.4311.