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How to Profit from Customer Satisfaction
In the past, contractors and vendors commonly thought of ICT quality as the achievement of good test results from their own perspective. Nowadays, good test results alone will not help you retain your existing customers, acquire new customers, or win-back lost customers. In this recording we will ex
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BICSI Connect
Managing a Virtual Team Series
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote managemen
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BICSI Connect
Remote Access, Virtualization, and Network Services
At the start of this course, you'll learn about cloud services, delivery methods, and security considerations, as well as networking services. You'll also explore cabling types, connectors, and standards.
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Introduction to the Internet of Things
The Internet of Things (IoT) integrates a large number of technologies both new and old. It promises to deliver unprecedented awareness of environments and processes. The Internet of Things will allow granular control and automation of tasks. In this course, you will learn about the features and abi
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Networking Fundamentals
Networking provides a way for devices and users within a network to be able to communicate and share data. In order to understand how networks function, you need to start at the beginning and learn the fundamental building blocks of networks and how data travels from one point to another. In this co
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Technical Communication Series
Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed.
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NFPA 1600 Disaster/Emergency Management
Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Dis
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NFPA 1600 Business Continuity Programs
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the re
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Network Storage and Security
Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage and security technologies have improved with the growth of data requirements. This course introduces the methods, concepts, and tec
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