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Turning Technicians into Project Managers
Are you looking to turn your best technicians into successful project managers for your company? Or are you a technician who wants to transition to the next step in your career to become a project manager? If so, this webinar can help you achieve your goal.
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How to Profit from Customer Satisfaction
In the past, contractors and vendors commonly thought of ICT quality as the achievement of good test results from their own perspective. Nowadays, good test results alone will not help you retain your existing customers, acquire new customers, or win-back lost customers. In this recording we will ex
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Managing a Virtual Team Series
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote managemen
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Technical Communication Series
Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed.
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NFPA 1600 Disaster/Emergency Management
Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Dis
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NFPA 1600 Business Continuity Programs
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the re
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