Frequently Asked Questions

All prices are listed in U.S. dollars.

When is the 2021 BICSI Virtual Winter Conference & Exhibition?
The Winter Conference & Exhibition will be held from Sunday, 28 February, through Thursday, 4 March as a virtual event. The Pre-Conference Masterclasses will be available for the in-person event only on Sunday and Monday. The exhibit hall will be open Monday through Thursday. The timing for all sessions will be Eastern Standard Time (EST).

Do I need to register to attend to 2021 BICSI Virtual Winter Conference & Exhibition?
Yes, you will need to register for the 2021 BICSI Virtual Winter Conference & Exhibition to receive a unique username and login and enjoy all Virtual Conference & Exhibition features.

Why is there a registration fee to attend a virtual conference?
It’s the same conference with all the same benefits short of the in-person interaction, but lively interaction is still available. This includes keynotes, education sessions, CECs, conference credit, exhibition, networking, etc. during the live event (1 – 4 March), there will be networking/interaction opportunities, including individual video chats with exhibitors.

While at the in-person conference, you normally have to choose between concurrent sessions. With our virtual conference, you will have up to 30 days after the conference to go back into the platform to view all sessions. This way you won’t miss a thing!

Much like we would lease an in-person venue (e.g., a physical building), we have leased a proven virtual event venue platform that will allow you to engage as much or as little as you want with all aspects of the conference. One new feature available through an online platform is the ability for you to earn points: the more you engage online the more points you receive. The highest point earners will show up on the Leaderboard and qualify to earn prizes, similar to the in-person conferences.

Our BICSI Staff are all helping to provide the best virtual experience possible. We all look forward to seeing you online in March!

How do I register for the conference?

There are four easy ways to register:

Web: Conference Registration


Phone: +1 813.979.1991 or 800.242.7405 (USA & Canada toll-free)

Fax:  Fax or mail the Winter Conference & Exhibition Registration form to:+1 813.971.4311
Mail: 2021 BICSI Winter Conference & Exhibition
         8610 Hidden River Parkway
         Tampa, FL 33637-1000 USA

Registration is open at the Early Bird Rate through 31 December 2020. Virtual registration at the Regular Rate will run 1 January – 25 February. Virtual Registration at the On-Site Rate will be available beginning 28 February.

The registration fee does not include admittance to the Pre-Conference Training Courses or Pre-Conference Masterclasses.

Are there special rates for Canadian members?
Yes, we do have a reduced rate for Canadian members. When you login to register from the BICSI website and you are a Canadian member you will receive the reduced rate.

Why are there special rates for Canadian members?
Special pricing has been extended to BICSI Canadian Members due to the cancellation of the ICT Canada – Presented by BICSI event which was supposed to have taken place in April 2021.  

How do I sign up for the free registration that comes with my company’s corporate membership?
Please contact the Membership & Volunteer Services department via email at or via phone at +1 813.979.1991 or 800.242.7405 (USA & Canada toll-free).

How do I register if I have a credit from a previous conference cancellation?
Please contact the Meeting Services department at +1 800.242.7405 x. 841 or x. 709 (USA & Canada Toll-Free) or +1 813.979.1991 or via email at

How do I change information on my registration?
Please contact the Meeting Services department at +1 800.242.7405 x. 841 or x. 709 (USA & Canada Toll-Free) or +1 813.979.1991 or via email at

What is the difference between a Pre-Conference Masterclass and the concurrent sessions on Tuesday and Wednesday?
The pre-conference masterclasses are three to twelve hours in length and are not included in the cost of the registration fee. Individuals can earn additional CECs by registering and paying for the masterclasses.

The concurrent sessions on Tuesday and Wednesday are one-hour sessions that are included with the conference registration fee. Individuals do not need to select the concurrent sessions they wish to attend.

What are the Pre-conference Masterclass registration rates?
A full list of descriptions and costs for each masterclass can be found on the conference schedule. You may register for any of these masterclasses while registering for the conference register here. If you would like to add a masterclass to your current registration, please click here and select Pre-Cons Only and then select the masterclass(es) of your choice.

Can I cancel my conference registration?
If cancellation of your Winter Conference registration is necessary, you must send written notice (email is acceptable) to the BICSI Meeting Services Department at Registration cancellations must be received in writing by Friday, 15 January 2021 to avoid a $99 cancellation fee.

A Winter Conference attendee may substitute another person at no additional charge. The substitution request must be received by 3 p.m. on Thursday, 25 February.

Do you offer special registrations for members of the press?
If you would like to be considered to receive an invitation, please send your name, publication and contact information to the BICSI Marketing Department at

Will there be training courses offered at the conference? 
BICSI courses will be held virtually before the 2021 Winter Conference & Exhibition. Click here for a list of courses that will be offered.

How many CECs will I earn at the conference? 
Click here to view a complete list of CECs earned, per credential by attending the Virtual Winter Conference. Attendance at the 2021 Winter Conference & Exhibition fulfills the conference attendance requirement for RCDD renewal.

What do I need to do in order to earn my CECs?
The first step is to log into the conference platform.  We ask that you enjoy the conference, attend sessions and visit the exhibit hall.  You also have up to 30 days after the conference is over to log back in and see any sessions you might have missed.  BICSI will apply the conference CECs within 30 days after the conference. As a responsibility of the professional ethics tenant, credential holders agree to continuing education to meet credential renewal requirements.  

When will CECs be posted to my account?
CEC's will be posted to accounts within 30 days after the conference.

Who are the keynote speakers?
Keynote speaker information will be available soon.

Who do I contact if my company wants to exhibit?
Click here to view the 2021 Winter Conference exhibitor information. If you have any questions please contact Courtney Nalls at +1 800.242.7405 x. 842 (USA & Canada Toll-Free) or +1 813.769.1842 or via email at

Am I able to just attend the Virtual Exhibit Hall?
Yes, you can register as a virtual exhibit hall visitor at no charge. This will allow you access to the virtual exhibit hall to view exhibit booths, have live chats with exhibitors and gather information and files in a swag bag.

A swag bag is a virtual briefcase where you can save documents from a booth. You can access files in your Swag Bag for thirty (30) days after the event and email them to yourself or others.

Will I be able to take away information or brochures from the event?
Yes, you will be provided a virtual Swag Bag where you can save documents from a booth. You can access files in your Swag Bag for thirty (30) days after the event and e-mail them to yourself or others.


Do I need to download or install any software?
No, it is all hosted online on your browser. You will only need access to the Internet.

Which browser is best for video streaming?
We recommend Google Chrome, Safari, Firefox and Edge.  We do not recommend Microsoft Internet Explorer.

What can I do to improve my video streaming quality?
High-speed internet connectivity will ensure high-quality video streaming.

Can I login using my phone or tablet?
Yes, but we recommend you not use the iPad Pro.

How do I log-in on day-of?
Your login details will be included in your confirmation e-mail and will be resent again the week before that start of the event from You can use these details to access the online event.

How long will the on-demand content be available online after the event concludes?
The on-demand content will be hosted for thirty (30) days following the close of the event.